MARY & PAUL SCOTT
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Hi ALL...I would like to take a few minutes to say a few words... First of all...I would like to thank one and all at Egger Truck and Machine Ltd, from the office personnel who takes my calls and directs them where-ever they should go...lets back up a few minutes...on my first visit to your operation I was greeted by Mr Bill and directed to Sheldon as to my inquiries and once entertained as to my requests Sheldon and I headed outside to view a piece of equipment of which I was enquiring about...a unit that would handle all of my wishes...front mower that could handle the removal of snow that I would then be able to replace the three older pieces of equipment to one that would do all.
I was in no hurry and Sheldon was indeed very helpful in entertaining me in my questions...a service that was not afforded to me at many other places. I was then given a few pamphlets to read over...and I was off to make my way home. After a few days of doing my homework, I was back up to Dunville and over a breakfast meeting with Sheldon I was able to list my wants and needs and they were met...even afforded me personal instructions in the "In & Outs" of operating the piece of equipment I was to have. It didn't stop there...there were several connections to be made in order to align my wishes...these were completed without delays...and before I knew it I was a proud owner of a Gravely "Rapid XZ" with all the attachments...even a jacket to keep me warm...thanks.
Sorry...I don't have a snap of the snow-blower & cab attachment as yet...forgive me! Before everything was ready to be delivered, I was surprised when Sheldon called to ask if I would be interested in having the trade-ins removed from my home in order to make way for the new equipment...this created a 2nd trip of which I was happy to have. As I 'am a senior...I wanted everything to make my job here at home a pleasant one, so my wife insisted on a cab enclosure for the snow removal...but being a later wish, Bill & Sheldon suggested that they would deliver the unit without the cab...Bill "stated that having the machine here and the snow there...didn't make sense")...so I could get to use to my new toy...boy was I happy and I could be ready for the storm heading our way..."Wow" what a surprise a set of headlights were installed as gift...thanks everyone.
Now a 3rd trip had to be made...and a returned pick-up to fabricate and install the cab...so you can see...it was not only a sale but a GREAT service provided to me...a very rewarding experience. Again I would like to take this opportunity to thank one and all, from the ladies in the office and the parts/service men for their part in making this possible..."an old man's new toy" ...but I would be remised if I did not mention that Sheldon went above and beyond...in going the extra miles to please me...Thanks Sheldon. Along with my wife Mary, we would like to wish each and everyone at EGGER'S a "Happy, Healthy and A Safe New Year". I wouldn't hesitate to call or recommend "EGGER" to meet our or the needs of others. |
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